Frequently Asked Questions

1. How do I measure my ring size?

Take a ring that fits your finger and place it next to a ruler, as shown below. Check the inner diameter of the ring in millimeter. That is your ring size.

2. Can the jewellery be shipped internationally?

Yes, the jewellery can be couriered internationally except to several countries as indicated under Terms and Conditions. We also cannot courier to a P.O. Box Address.

3. Do I have to pay for delivery charges?

No. We will take care of shipping and insurance charges.

4. How do you deliver the jewellery and is it safe?

For international destinations, we use FedEX; within Malaysia, we use ABX. It is rare, but in the event of any loss, it's all fully insured.

5. What is the price in my currency?

Prices are quoted in Ringgit Malaysia. Your credit card statement will reflect the current exchange rate used by your bank.

6. How can I pay for my purchase?

You can pay via Credit Card, Telegraphic Transfers, Bank Draft or Cheque.

7. What if I don't like the piece? Can I return it?

Yes, you may. We have a 30 day money back guarantee policy. You will be refunded in full if the condition of the jewellery is as good as when we sent it.

8. Do I have to pay duties and taxes for my purchases?

Yes, you do. Import duties and taxes vary according to countries. Please refer to our Import Duty Table under Terms and Conditions or contact your local customs office for further details.

9. How do I pay for duties and taxes?

FedEx Express advances duties and taxes or GST on your behalf and you will be assessed a surcharge in the amount of USD5.00 or 2% upon delivery.