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    Terms And Conditions

     

    		  

    1. Placing of order

    You will receive a mailorder form via email. Once we receive your information and order, our customer service representative will attend to you by email or by phone the next working day.

    2.     Pricing

    The prices stated are valid for the exact description as stated. Jewellery quoted refer OE's standard sizes and lengths. Alterations to sizes and lengths may be subjected to price changes.

    • Standard ring sizes : Women : 54cm ; Men : 62cm

    • Standard lengths : Necklaces - 42cm ; Bracelets - 18.5cm

     

    Prices under "Pendants" category do not include chain. OE reserves the right to change the prices without prior notice.

     

    3. Payments

    Payments can be made via:

    • Credit Cards ( Master / Visa )
    • Telegraphic Transfers
    • Bank Draft
    • Cheque


    4. Delivery
    If the product purchased by you is available, it will be couriered out immediately upon receipt of payment. This will take 7 -10 working days.

    If the product is not in stock, we will contact you to inform you of the production lead time and the estimated shipping date. Production lead time is 4 –6 weeks.

    Once your purchase has been couriered to you, you will receive an email confirmation of when your order was despatched, together with the FedEx or ABX tracking number so that you can expect it.


    5. Shipping Policy
    International deliveries are via FEDERAL EXPRESS (FedEx) and within Malaysia it is via ABX Express. Delivery cannot be made to P O Box addresses.

    All goods shipped are insured against loss and damage whilst they are in transit.

    Goods returned to us by the buyer will travel at the buyer's risk and expense. If the buyer refuses acceptance of delivery or of a part thereof, he has to bear all expenses caused by or arising out of this.


    Please take note that we do not ship to the following countries :

    Burma, Central African Republic, Comoros, Cuba, Equatorial Guinea GQ, Falklands, Guinea Bissau, Iran, Johnston Island, Kiribati, Myanmar, Nauru, Niue, North Korea, Sao Tome & Principe, St.Helena (S.Atlantic), Sierra Leone, Solomon Island, Somalia, Sudan, Tajikistan, Tokelau Islands, Turkmenistan, Republic of Tuvalu and Wake Island.



    6. Import Duties
    Import duties may be charged by your local customs office for your purchase. You may want to contact your local customs office to find out what the charge is (if any) and any duties incurred shall be paid by you.

    FedEx Express advances duties and taxes or GST on your behalf and you will be assessed a surcharge in the amount of USD5.00 or 2% upon delivery.

     

    TABLE OF TAXES AND DUTIES

     

    COUNTRIES

    IMPORT DUTY

    GST

    VAT

    		 OTHERS TOTAL
    1 Albania - - 22% - 22%
    2 Angola 30% - - - 30%
    3 Argentina 6% - 19% - 25%
    4 Australia 5% 10-11% -

    RM100-RM200
    (IMPORT PROCESSING FEE - IPF)

    		 15-16%+IPF
    5 Bolivia 6% - 19% - 25%
    6 Brazil 10% - 18% - 28%
    7 Chile 6% - 19% - 25%
    8 Cyprus 2.5% - 15% - 17.5%
    9 China (Shanghai) 20% - 17% - 37%
    10 China (Beijing) 20 - 35% - - - 20-35%
    11 Egypt (Cairo) 12% 10% - - 22%
    12 Ecuador 6% - 19% - 25%
    13 France 6.5% - 19.6% - 26.1%
    14 Greece 2.5% - 19% - 21.5%
    15 Germany - - 16-16.5% - 16-16.5%
    16 Netherlands - - 19-20% - 19-20%
    17 Hungary - - 20% - 20%
    18 India 34.44% - 12.5% - 46.9%
    19 Indonesia 20% - 10% - 30%
    20 Italy 2.5% - 20% - 22.5%
    21 Japan est 2.5% - - 5% 7.5%
    22 Kenya 25% - 16% - 41%
    23 Korea 8% - 10% - 18%
    24 Malta 2.5% - 18% - 20.5%
    25 New Zealand 5.5 - 6% 13-15% - RM48 - RM55
    (IMPORT ENTRY TRANSACTION FEE - IETF)
    		 21% + IETF
    26 Saudi Arabia 5% - - - 5%
    27 Serbia - - 18% - 18%
    28 Singapore - 5% - - 5%
    29 Slovenia 2.5% - 20% - 22.5%
    30 South Africa 20% - - - 20%
    31 Taiwan - 5% - - 5%
    32 Tanzania 25% - 17% - 42%
    33 Thailand(Bangkok) 5% - - - 5%
    34 Uganda 25% - 17% - 42%
    35 USA 7% - - RM8 - RM15
    (MERCHANDISE PROCESSING FEE - MPF)    		 7%+MPF

    36

    		 United Kingdom - - 18-20% - 18-20%


    7. Return and refund policy
    We have a 30-day Money Back Guarantee Policy. Should you request to return the item purchased, you are able to do so within 7 days from the date of receipt by courier. You must liaise with our Customer Service at mailorder@oejewellery.com before proceeding with any return.

    All returns are subject to the items being in its original condition, and must come with its original packaging. Refunds will be given only at the discretion of OE.

    Goods returned to us by the buyer will travel at the buyer's risk and expense.


    8. Defects
    Each purchase is to be checked upon receipt. If the jewellery has been damaged in transit or if parts are missing you should ask for a survey with the courier company and inform us in writing without delay within 7 days.

    Complaints about defective, faulty or wrong merchandise shall be made in writing within 7 days after receipt of the merchandise. If the complaints are recognised by us as justified, it is hereby agreed that the buyer's remedy shall only be to request repair or substitution. Any indemnification whatsoever is excluded.
     


    9. Protection of Copyright
    Our designs, samples, models, etc are our property. Even if no specific protection of copyright exists, the buyer is not authorised to copy or imitate in any way our designs. In case he does so, he will be liable to make good all or any damage caused to us by his action.

    All Web site design, text, graphics, the selection and arrangement thereof, and all software compilations, underlying source code, software (including applets) and all other material on this Web site are copyright OE Fine Jewellery Sdn. Bhd. and its affiliates, or their content and technology providers. ALL RIGHTS RESERVED.

    Permission is granted to electronically copy and to print in hard copy portions of this Web site for the sole purpose of placing an order with www.oecatalogue.com or using this Web site as a shopping resource. Any other use of materials on this Web site--including reproduction for purposes other than those noted above, modification, distribution, or republication--without the prior written permission of OE Fine Jewellery Sdn Bhd is strictly prohibited

     

     

    • Size is not according to proportion.

    • Colour may differ due to individual monitor's resolution. 

     

     

     



     



     

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